Shipping policy

 

This Shipping Policy describes how [MY STORE AG] processes, handles, and ships orders placed through [ advancegaminx.myshopify.com ] .

By making a purchase on our website, you agree to the terms described in this policy.

1. Order Processing

All orders are processed within [PROCESSING TIME – EXAMPLE: 1-3 business days] after payment is confirmed.

Orders are not processed, shipped, or delivered during:

  • Weekends

  • Public holidays in the United States

  • Days the company is closed

If we experience a high volume of orders, shipments may be delayed a few additional days.

In case of significant delays, we will contact you via the email address provided at the time of purchase.

2. Shipping rates and delivery times

Shipping rates are calculated at checkout and depend on:

  • The destination of the order

  • The weight of the package

  • The selected shipping method

Available shipping options:

Standard Shipping
Estimated Delivery Time: [2-5 business days]

Express shipping (if applicable)
Estimated delivery time: [3-5 business days]

International shipping (if applicable)
Estimated delivery time: [10-15 business days]

Delivery times are estimates and may vary depending on the carrier or external conditions.

3. Carriers used

Orders can be shipped via the following carriers:

  • [USPS / UPS / FedEx / DHL / Otro]

  • [Additional carrier if applicable]

The specific carrier will be selected based on the destination, package size, and shipping option chosen.

4. Shipping confirmation and tracking

Once your order has been shipped, you will receive a confirmation email with:

  • Shipping information

  • Tracking number

  • Link to track the package

The tracking number will be activated within [24-48 hours] after the order has been shipped.

5. International shipments (if applicable)

[MY STORE AG] may offer international shipping to certain countries.

Please note that:

  • Delivery times may vary depending on the country.

  • International orders may be subject to tariffs, import taxes, or customs fees .

These charges are not included in the product price or shipping cost and are the customer's responsibility.

6. Incorrect shipping address

It is the customer's responsibility to provide a correct and complete shipping address at the time of purchase.

If you provide an incorrect address:

  • You should contact us as soon as possible at [andres.bds.18@gmail.com] .

  • We cannot guarantee changes if the order has already been processed or shipped.

[MY STORE AG] is not responsible for packages lost due to incorrect addresses provided by the customer.

7. Lost or stolen packages

Once the package has been handed over to the carrier, [MY STORE AG] has no control over the delivery process.

If your package appears as delivered but you haven't received it , we recommend:

  1. Check with neighbors or people at your home.

  2. Contact the carrier directly.

  3. Please allow [24-48 hours] , as some carriers mark packages as delivered before actual delivery.

If you need help, you can contact us at [andres.bds.18@gmail.com] .

8. Damaged packages

If you receive a damaged package:

  1. Take photos of the package and the product.

  2. Contact us within [48 hours / 72 hours] after delivery.

  3. Send the photos to [andres.bds.18@gmail.com] .

We will evaluate the case and inform you about possible solutions.

9. Shipping Restrictions

We currently ship to:

[USA]

We reserve the right to limit or cancel shipments to certain locations if there are logistical or legal issues.

10. Contact

If you have any questions about our Shipping Policy, you can contact us at:

Store name:
[MY STORE AG]

Email:
[andres.bds.18@gmail.com]